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How g3010 Handles Your Personal Data

At g3010, we take the privacy of every account holder seriously — this page sets out exactly what data we collect, why we collect it, and how we…

Data collected only as neededAccount security at every stepYour right to access your dataAvailable where local law permits
g3010 How g3010 Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

If you want to request access to your data, ask us to correct something, or raise a concern about how we handle your information, our privacy support team is available through the…

Email Privacy Request Send a written privacy request to our dedicated address at [email protected]. Include your registered account email and a description of your request so we can locate your data promptly.
Live Chat Start a live chat session on g3010.vip and select the Privacy topic. Our agents can log your request in real time and confirm it has been passed to the data team within the same session.
Postal Address For formal written requests, you may send correspondence to the registered address displayed in the footer of g3010.vip. Mark your envelope clearly with the word Privacy to ensure correct routing.
HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

We use a layered approach to protecting your personal data — from the moment you open an account to the point where you request deletion.

Data Collection Scope

We collect your name, contact details, payment identifiers (such as your UPI VPA or Paytm number) and transaction history. We do not collect data beyond what is needed to run your account and process transactions.

Cookie Usage

Our site uses session cookies to keep you logged in, preference cookies to remember your language setting, and analytics cookies to understand how pages are used. You can adjust cookie preferences through your browser settings at any time.

Account Security Measures

Passwords are stored as salted hashes and are never readable by our staff. We use HTTPS encryption across g3010.vip, and any PhonePe or UPI transaction data passes through encrypted payment channels — we do not store full card or bank details on our servers.

Data Retention Period

Account data is held for as long as your account is active and for a further period required by applicable law in your jurisdiction. If you request account closure, we will delete or anonymise your personal data within 30 days, except where a legal hold applies.

Third-Party Data Sharing

We share data only with payment processors such as UPI networks, Paytm and PhonePe, and with identity verification partners where local law requires checks. We do not sell your personal data to advertisers or unrelated third parties.

How to Request Changes

To update, correct, or request deletion of your personal data, log in to your account and visit the Profile section, or contact our privacy team via email or live chat. We will confirm the action taken within five working days of receiving your request.

Your Privacy Questions, Clearly Addressed

The questions below cover the most common concerns account holders raise about data rights, storage, cookies and how to get in touch with our privacy team. If your question is not listed, use the live chat or email channel above.

We collect your name, email address, phone number and, if required by local law, a copy of an identity document. Payment identifiers such as your UPI VPA are collected at the point of your first deposit and linked to your account record.

We retain your data for a period dictated by applicable law in your jurisdiction — typically a few years after account closure. Once that period ends, we delete or fully anonymise your record so it can no longer be linked back to you.

We share data with payment processors — UPI networks, Paytm and PhonePe — and with identity verification services where the law requires it. We do not sell, rent, or trade your personal data to marketing companies or unrelated businesses.

Email [email protected] from your registered address and include the subject line Data Access Request. We will compile and send your data within five working days. You can also raise the request through live chat and our team will log it immediately.

Yes. Submit a deletion request via email or live chat and we will remove or anonymise your data within 30 days, subject to any legal retention requirements that apply in your jurisdiction. We will confirm in writing once the deletion is complete.

We use session, preference and analytics cookies. Session cookies are required for your account to stay active. You can block or delete preference and analytics cookies through your browser settings without affecting your ability to log in or deposit.

Reach our privacy team at [email protected] or via live chat on g3010.vip. If you feel your concern has not been resolved, you may also write to us at our registered postal address, clearly marking your correspondence as a privacy complaint.